Cancellation & Refund Policy

• Premium is an auto-renewing subscription. You can cancel at any time from Account → Billing on the website, or (for mobile purchases) from your Apple App Store / Google Play account.
• When you cancel, your subscription does not renew again and you are not charged for the next period.
• Your Premium access continues until the end of the period you have already paid for; it is not cut off immediately on cancellation.

• Vedha360 is a digital service delivered instantly, so subscription fees for a billing period that has already started are generally non-refundable. Cancelling stops future charges (see section 1).
• We will issue a full refund for a charge that is clearly a duplicate, an accidental/erroneous charge, or a charge resulting from a technical fault on our side.
• If you believe you are entitled to a refund for any other reason, contact us — we review such requests fairly and on a case-by-case basis, and will comply with any rights you have under applicable law.
• Free features (the Bhagavad Gītā and limited daily Ask Vedha) are always available at no cost.
• This section covers subscriptions. Pooja bookings have their own cancellation windows — see section 3.

A pooja is a scheduled service performed by an independent priest at a time you choose, and is charged separately from your subscription. You can book it two ways, and the cancellation terms below apply to both:

• Live — you join the priest at the scheduled time and take part.
• Recorded — the priest performs the rite at the scheduled time in your name and gotra, without you present, and you receive the video afterwards.

Because a priest sets aside that time and arranges the samagri in advance, cancellations are treated differently from subscriptions:

• Cancel 48 hours or more before the scheduled start — full refund.
• Cancel between 12 and 48 hours before the start — 50% refund.
• Cancel less than 12 hours before the start, or after it has begun — no refund, as the priest has already committed the time and materials.
• If the priest cancels, or does not join the session, you receive a full refund automatically — you do not need to ask.
• If a technical fault on our side prevents the pooja from being performed, you receive a full refund.
• For a recorded pooja, the recording is what you have paid for. If it cannot be delivered to you for any reason, you receive a full refund automatically — you do not need to ask, and you do not need to have noticed.

You can cancel from Account → Your poojas, where the refund you would receive is shown before you confirm. Missing a live session you did not cancel is treated as a cancellation with less than 12 hours’ notice; a recorded pooja cannot be missed, since it is performed whether or not you are there and the video waits for you. If a pooja was performed but you believe something went wrong, contact us within 7 days and we will review it with the priest.

Web payments are processed by Razorpay. Approved refunds are returned to your original payment method via Razorpay, normally within 5–7 business days (your bank may take a little longer to reflect it). Refunds are made in the original currency of the charge, to the card or method you paid with.

If you subscribed through the Apple App Store or Google Play, those stores are the merchant for that purchase. Cancellations and refunds for store purchases are governed by the store’s own policies, and refund requests must be made to Apple or Google directly.

Email us at support@vedha360.com from the email address on your account, with your order/payment reference. We aim to respond within 2 business days. See our Contact page for more ways to reach us.